Frequently asked questions
What if my order arrives damaged or incorrect?
Please inspect your order upon reception and contact us immediately at info@eddynoon.com if your item is damaged, defective, or incorrect.
We will either:
- Send a replacement
- Issue a full refund
We'll make sure the issue is resolved as quickly as possible.
How long does shipping take?
We process all orders within 2-3 business days (Monday to Friday).
Estimated delivery times once your order has been processed:
- Transit time: 3-6 business days (Monday to Friday)
- Total delivery time: 5-9 business days
We ship exclusively within the United Kingdom. You will receive a tracking number once your order has shipped.
Can I return or exchange my order?
Yes, we offer a 14-day return window from the date of delivery.
Please contact us at info@eddynoon.com before returning any item so we can provide the correct return instructions. Items sent back without first requesting a return will not be accepted.
How do I care for my pieces?
Always check the care label on your garment first, this is the most reliable guide for each specific piece.
As a general rule:
- Machine wash on a gentle cycle at 30°C or below
- Air dry away from direct sunlight where possible
- Iron on the heat setting recommended for the fabric type
- Store in a cool, dry place
If you have any questions about a specific item, contact us at info@eddynoon.com and we will be happy to help.
How do I choose the right size?
We provide a detailed size guide on each product page to help you find the best fit. If you are between sizes, we recommend sizing up for a more comfortable fit.
If you are unsure, feel free to contact us at info@eddynoon.com and we will be happy to help.